How do you communicate with your staff?
What are the reasons that drive employees to join a company? After the stability of the contract and the interest of the mission, working people answer that it's the atmosphere among colleagues that encourages them to join a company. This is also the second criterion that encourages employees to recommend their employer. Communicating well as a team is therefore crucial to attracting talent, but also to thecompany's performance. Conversely, poor information flow at work generates tension and anxiety. It can eat away at an employee's daily enjoyment and motivation. So, what are the methods for facilitating dialogue within an organization ?
Define precisely the scope of intervention of each employee
First of all, within a company or project team, it's essential that everyone's roles and functions are identified by all team members. Employees need a clear point of contact for each subject. That way, they know who to contact without wasting time. You can make each employee's tasks visible in a common online space.
When you start a new project or review the progress of an existing one, the division of tasks must be clearly expressed to avoid a project being left without the people to carry it out. Use meeting minutes to formalize the actions to be taken and the next steps.
Get to know your employees to communicate effectively as a team
To understand your employees, you can regularly question them using surveys and questionnaires. This is a good way of getting their opinions on how the company is running, and a tool that complements more time-consuming face-to-face discussions.
There are also methods like Process Com for identifying the communication channel best suited to each employee. It classifies individuals according to six profiles: empathetic, hard-working, persevering, dreamer, promoter and rebel. Once the personality type has been determined, it's easier to relate to the person, because you've identified his or her needs.
Team building or company seminars are the ideal way for employees to get to know each other better. During this special time, new bonds are forged between colleagues, facilitating day-to-day cooperation. The Oasis House welcomes you to one of its sumptuous, character-filled homes, and helps you design a program tailored to your HR objectives. Have you already identified communication problems? We work with coaches specialized in non-violent communication. Consult our team-building program here
Plan times to exchange ideas
Good communication needs to be organized! To facilitate the transmission of information, make sure you schedule regular meetings to enable interaction between project stakeholders.
Discussions in writing alone can be a source of misunderstanding. If you telework for part of the week, it's best to hold these meetings face-to-face, to avoid interruptions or technical problems that could interfere with the dialogue.
A major annual HR event, appraisal interviews give employees the opportunity to discuss their professional development with their manager. At a time when young employees have grown up with social networks and the ability to converse instantaneously, it seems inappropriate today to take stock of an employee's well-being only once a year.
The company's premises should also be an ideal place for conversation. Within the office, consider the creation of communal areas where you can meet as a group, whether for a work meeting or a friendly break. These places will give rise to discussions that are beneficial to the smooth running of the business.
Feedback within the company
First introduced in the 1960s, the feedback culture is now present in many organizations. It encourages the sharing of information, with the aim of constantly improving activity and individual progress.
It's a real performance lever. Yet, in 2016, according to a study by Oasys Mobilisation, 53% of employees said they didn't get back to work to progress.
When we introduce a feedback culture into the company, all employees must be able to express themselves. We're moving away from a top-down logic that gives the floor only to managers. It's a great way of showing your appreciation to employees!
However, this practice requires specific training for employees, as this feedback must be given in a benevolent frame of mind, to help the recipient grow. It's not a question of criticism or judgment, but of arguing with facts to be as objective as possible.
Deploy tools adapted to dialogue between colleagues
Numerous technological solutions facilitate communication between employees of the same organization:
- Project management tools: centralize the tasks of the various participants, plan work processes and monitor objectives in real time;
- intranet: company news;
- instant messaging: more spontaneous exchanges ;
- document sharing: making shared resources available; - videoconferencing tools: now essential with the rise of teleworking.
Once these applications have been installed, it's a good idea to define the rules of use by drawing up a charter. Above all, their implementation should save users time.
Did you like this article? You might like this one: Concentration at work: 7 ways to increase it
Good team communication isn't just about words. You also need to pay attention to non-verbal communication: voice, gaze, gestures, postures, language tics, etc.
Sources :
https://news.microsoft.com/fr-fr/2022/01/11/la-fidelite-a-son-entreprise-ce-capital-qui-sepuise/ https://www.lesechos.fr/idees-debats/leadership-management/mieux-communiquer-au-bureau-ce-quil faut-faire-1244711
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